FREQUENTLY ASKED QUESTIONS
The Answers You Need; more coming soon
HOW BIG ARE THE POTS/PLANTERS?
Small pots & planters are typically between 2.5 and 3 inches wide at the top.
Medium pots & planters are typically between 3 and 4 inches wide at the top.
Large pots & planters are typically between 4 and 4.5 inches wide at the top.
All mugs should have fl oz listed in the description.
HOW DO I ORDER A CUSTOM PIECE?
There are three sizes to choose from when ordering a custom Gerald, each has a limited quantity and the price ranges from $50-$70 depending on the size you choose. All available options are displayed on the listing and there is a section to leave a note for any specific details. I will contact you with any questions or concerns so please check your email within a day or so of ordering.
Keep in mind this is a brand new piece of pottery that does not exist at all so a processing time of 5 weeks is estimated to include the many steps of ceramics including drying and waiting to fire work.
WHEN WILL MORE PRODUCTS BE AVAILABLE?
I typically restock once a month depending on what's going on at the studio. You can check the Instagram feed below to see if any announcements have been made there that I haven't updated on the site yet.
SHIPPING POLICIES AND PRACTICES
All orders are shipped within 2-4 business days after checkout.
Damaged/missing orders with be partially/fully refunded upon communication between the buyer and seller.
Each order is meticulously packaged in an attempt to keep all fragile pottery safe and sound during shipping. Out of over 200 shipments, less than 5 have had any issues; a fact that I am very proud of.
Most/all packaging is either recyclable/biodegradable or has been reclaimed/reused from other plastic shipping products. I stand for an ecofriendly attempt at shipping along with all business practices.