FREQUENTLY ASKED QUESTIONS

The Answers You Need; more coming soon

HOW BIG ARE THE POTS/PLANTERS?

Small pots & planters are typically between 2.5 and 3 inches wide at the top.
Medium pots & planters are typically between 3 and 4 inches wide at the top.
Large pots & planters are typically between 4 and 4.5 inches wide at the top.
All mugs should have fl oz listed in the description.

HOW DO I ORDER A CUSTOM PIECE?

There are three sizes to choose from when ordering a custom Gerald, each has a limited quantity and the price ranges from $50-$70 depending on the size you choose. All available options are displayed on the listing and there is a section to leave a note for any specific details. I will contact you with any questions or concerns so please check your email within a day or so of ordering.
Keep in mind this is a brand new piece of pottery that does not exist at all so a processing time of 5 weeks is estimated to include the many steps of ceramics including drying and waiting to fire work.

WHEN WILL MORE PRODUCTS BE AVAILABLE?

I typically restock once a month depending on what's going on at the studio. You can check the Instagram feed below to see if any announcements have been made there that I haven't updated on the site yet.

 
 

SHIPPING POLICIES AND PRACTICES

Policies

  • All orders are shipped within 2-4 business days after checkout.

  • Damaged/missing orders with be partially/fully refunded upon communication between the buyer and seller.


Practices

  • Each order is meticulously packaged in an attempt to keep all fragile pottery safe and sound during shipping. Out of over 200 shipments, less than 5 have had any issues; a fact that I am very proud of. 

  • Most/all packaging is either recyclable/biodegradable or has been reclaimed/reused from other plastic shipping products. I stand for an ecofriendly attempt at shipping along with all business practices.